The best help desk extension for Joomla!

Simple, beautiful, powerful. Let Tickets take care of the help desk on your site and manage communication with your customers!

Amazing Features

We've covered all the most popular needs, and we went the extra mile.

Private tickets

Features private tickets communications between you and your customers or site users.

Multiple agents

Add as many agents as you want, with one being the default agent for new tickets. Quickly assign a ticket to an agent.

Email notifications

The extension sends email communications for every reply that's been added. You and your customers will be alerted.


English, German, Italian, French, Dutch, Portuguese ready, adding your own is quick!

Simple as it can be

We've used many ticketing solutions, this is the easiest you can find, it just works without sacrifying core functionalities.

Handle any type of communications

Perfect for tickets, inquiries, estimates, user support, or any other kind of communications!

Your best long-term option

Tickets is 100% GPLv3. This means you are free to edit, reuse, and enjoy the freedom this licence gives you. We also provide outstanding support that will help you setup and maintain your site helpdesk over time with private tickets.

  • Reliable and Secure Platform
  • Everything is perfectly orgainized for the future
  • Designed with the user in mind
  • Tons of features and easy to use and customize

What our customers have to say about us?

Read more reviews on the JED

It's Awesome

If you're still not convinced, read here:

Modern, attractive, easy UI

Tickets has a clean, modern, awesome User Interface that is a pleasure to use. It's a pleasure for you to manage your tickets in a way that makes sense from start to finish, and it's a pleasure for your users/customers to get help through it!

Easy to adapt

Tickets provides the bare bones of an help desk. Being GPL and self contained, with a code that's very easy to understand, you can get your developers to expand upon it and build your future-proof support platform.

Premium support

We are known for providing the best support for our extensions, and with fast response times, helpful replies and care for your site, you know you can count on us for any issue.


Here are a few screenshots of what you can expect.
We also have a nice demo.

We include some nice surprises!

We also make software for other platforms, and we include it for free with the Tickets purchase.

Our WordPress Themes - a value of over $50

Many times Joomla users also use WordPress. That's why with the Tickets purchase you get access to our 2 WordPress Themes: Spluga and Places. Places is a theme specialized in maps and locations, and comes with a custom plugin to manage mapping.

Our Mac Apps - a value of over $60

And of course to build a website you also need to have a computer, that maybe is an Apple Mac. We have 6 pretty useful apps available on the Mac App Store. Get in touch after the purchase to get the redeem code to download them!


Manage your bills


Store your recipes

Weight Tracker

Track your weight

Code Snippet

Code snippets manager

Pet Weight

Your pet weight over time


Manage your devices

Who we are

Tickets is provided by JooCode, a Software Company based in Italy, founded by Flavio Copes, Computer Engineer, in 2007

We are available for hire!

If you need help on a project, contact us with your project and budget. We can work hourly, or bill a project fee depending on the project type.

Our fees provide a great value for the dedication, commitment and experience the client receives in return.

Start your Help Desk now!